Marwa Fahad Alsuwaidan¹, Amna Ali Alhilali²*, Zainab Ahmed Alreian³ and Rahaf Abdulrhman Albalawi⁴

¹Orthopedic Department, King Salman Hospital, Riyadh, KSA
²Family Medicine Department, Prince Sultan Military Medical City, RIYADH, Saudi Arabia
³Family Medicine Department, E1 Cluster, Academy of Family medicine, Dammam, Saudi Arabia
⁴Family Medicine Department, Academy of Family Medicine, Tabuk, Saudi Arabia

*Corresponding Author: Amna Ali Alhilali, Family Medicine Department, Prince Sultan Military Medical City, RIYADH, Saudi Arabia.

Received: April 14, 2023; Published: May 08, 2023

Abstract

Background: Patient satisfaction assessment is one of the methods of evaluating health care centers and improving services provided in the future. This study also aims to measure the quality of health care centers given by patients who would trust them to seek treatment.

Methodology: A Cross-sectional study, the study was conducted on the PHC centers in the second health clusters of KFMC in Riyadh. The questionnaire was distributed manually among patients who visit family clinics in king Fahad medical city during the second semester -February 2020. Data were analyzed by using Statistical Package for Social Studies (SPSS 22; IBM Corp., New York, NY, USA). Continuous variables were expressed as mean ± standard deviation and categorical variables were expressed as percentages.

Results: The study included 200 participants, 69% of them were females and 31% were males. 67% of participants aged between 20- 40 years old. Overall Satisfaction was reported as, 87% reported that centre is always tidy. 73% agreed that instruments and equipment in the center is working correctly. 81% think that the services provided at the center can be better than it is right now. Mean total scores for all dimensions of satisfaction was found 92.78 ( ± 12.09). Patients had mean satisfaction for stability as 11.92 ± 1.95 (out of 15), continuity 11.38 ± 2.52 (out of 15), humanness 16.54 ± 2.30 (out of 18), communication 11.36 ± 1.84 (out of 15), coerciveness 15.46 ± 3.08 (out of 18), education 18.10 ± 4.18 (out of 24) and overall satisfaction of 8.05 ± 1.5 (out of 9). Total score of all dimensions of satisfaction was statistically significant with occupation on participants and with PHC (P < 0.05), but not significant with age, gender, nationality, or education (P > 0.05).

Conclusion: In conclusion, participants had good level of overall satisfaction regarding services provided by the second health clusters to primary healthcare of KFMC in Riyadh. Health care providers can spend enough resources to improve the quality of their service by evaluating strengths and deficiencies. Hence, to achieve exceptional quality and draw in more people, public health care must improve its services. The need for immediate, targeted input is a requirement for improving patient satisfaction.

Keywords:Functional Food; Healthy; Health Benefit; Bakery Food; Omega-3; Functional Ingredients

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Citation

Citation: Amna Ali Alhilali., et al. “Level of Satisfaction and Knowledge of Adult Patients Regarding Services Provided by the Second Health Clusters to Primary Health Care of KFMC in Riyadh 2020". Acta Scientific Nutritional Health 7.6 (2023): 24-32.

Copyright

Copyright: © 2023 Amna Ali Alhilali., et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.