Factors Associated with Tuberculosis Patient Satisfaction Regarding Health Facilities: A Case Study of Hospitals
Nazirullah1*, Sabeeha Rahman2, Irfan Nawaz3, Muhammad Awais Anjam3, M Waheed Iqbal4, Naqeeb Hussain Shah5, Asif Mahmood6, Muhammad Jamil Anjum7, Maz Ullah8 and Niaz Ullah9
1Director Research Consultant, Jakson Holding Group (JHG), Pakistan
2Research Officer, Jakson Holding Group (JHG), Pakistan
3Social Welfare Officer, Ministry of Human Rights, Islamabad, Pakistan
4Director (GMIS), Punjab Commission on the Status of Women, Government of the Punjab, Pakistan
5Chairman of Social Work and Sociology Department at Kohat University of Science and Technology Kohat, Pakistan
6Lecturer of Social Work and Sociology Department at Kohat University of Science and Technology Kohat, Pakistan
7CEO, Jakson Holding Group (JHG), Pakistan.
8M. Phil Scholar at Kohat University of Science and Technology, Kohat, Pakistan
99Superintendent, Khyber Pakhtunkhwa Workers Welfare Board Peshawar, Pakistan
*Corresponding Author: Nazirullah, Director Research Consultant, Jakson Holding Group (JHG), Pakistan.
Received:
March 29, 2021; Published: December 07, 2021
Abstract
The study investigates health literacy and Tuberculosis patient satisfaction regarding health facilities in hospitals. Some factors affect TB patient satisfaction regarding hospital facilities, which was hypothesized that TB knowledge, reaction if found TP, information regarding TB, medical help, and healthcare facility availability affect patient satisfaction. The quantitative method of observation was used. The population of the current study was TB patients in Lahore Hospital of Pakistan. The simple random sampling technique applied with a sample size (N = 325), and data was collected through a valid adopted questionnaire in probability sampling. SPSS was used for analysing data with simultaneous and hierarchical regression test for the prediction. The findings suggested that TB patient knowledge and reaction found negative for patient satisfaction regarding hospital facilities. If a TB patient has less knowledge regarding disease, then his reaction to drugs taking is also less. Medical help relating to TB and facilities in hospitals for patients was a significant positive predictor of patient satisfaction. This means if a patient has TB knowledge, medical help, good hospital facilities, then his or her satisfaction level is high. In conclusion, this study uncovered that TB patients are satisfied with hospital facilities. The suggestion was that health awareness campaigns should be planned to aware TB patients regarding TB symptoms, treatment methods, and medicine uses.
Keywords: Health Literacy; Tuberculosis; Patient Satisfaction; Hospital Health Facilities
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