Ada C Ezenwa1,2* and Sebastian NN Nwosu1,2
1Department of Ophthalmology, Nnamdi Azikiwe University, Awka, Nigeria
2Guinness Eye Center, Onitsha, Nigeria
*Corresponding Author: Ada C Ezenwa, Guinness Eye Center, Onitsha, Nigeria.
Received: April 15, 2020; Published: May 22, 2020
Objective: To evaluate satisfaction with care received by glaucoma patients at the Guinness Eye Centre Onitsha.
Materials and Methods: Using an interviewer-administered semi-structured questionnaire, patients with glaucoma seen at the Guinness Eye Center Onitsha between March and October 2012 responded to questions on their understanding of ophthalmologists’ explanation of their eye disease; average time spent on consultation; attitude of staff; areas for services improvement and overall satisfaction with care received.
Results: Two hundred and seven patients aged 40 to 92 years and comprising 95 (45.9%) and 112 females (54.1%) were studied; 143 (69.1%) had at least primary school education with 32 (15.5%) having tertiary education. One hundred and seventy patients (82.1%) were satisfied with overall care given at the hospital. The 37 dissatisfied patients complained of the long waiting time to doctor’s consultation, 17 (46.0%); unfriendly disposition of staff, 9 (24.3%); delay at the medical records, 6 (16.2%) and delay at the nurses section, 5 (13.5%).
Conclusion: Majority of the patients were satisfied with care they receive at the hospital. However, delays at some services points and unfriendly attitude of some staffers need to be addressed in order to enhance patients’ continuity of care.
Keywords: Dislocation of the Lens; Marfan; Child
Citation: Ada C Ezenwa and Sebastian NN Nwosu. “Satisfaction with Eyecare among Adult Glaucoma Patients in Onitsha Nigeria”. Acta Scientific Ophthalmology 3.6 (2020): 27-31.
Copyright: © 2020 Ada C Ezenwa and Sebastian NN Nwosu. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.