Bibi Waleema Bacchus-Ali¹, Saleem N Hamilah^2,3*

¹Respiratory Medicine and Allergy, Doctor-in-Charge, Asthma/COPD Clinic and Spirometry Lab, GPHC, Head, Guyana Asthma/COPD Education and Spirometry Program (GASP), Governor of Guyana, Respiratory Care, International Council for Respiratory Care (ICRC), Program Lead, BSc. Respiratory Care, University of Guyana
²Senior Respiratory Therapist, RC Lecturer, Deputy Head, Respiratory Care Department, Ibn Al-Nafis University, Yemen
³RC Lecturer, Respiratory Care Department, Al-Razi University, Yemen

*Corresponding Author: Saleem N Hamilah, SSenior Respiratory Therapist, RC Lecturer, Deputy Head, Respiratory Care Department, Ibn Al-Nafis University, Yemen, RC Lecturer, Respiratory Care Department, Al-Razi University, Yemen. Email: saleemhamilah@gmial.com

Received: April 15, 2026; Published: May 31, 2026

Background: Patient satisfaction is a key indicator of the quality of health care delivery and plays a vital role in improving patient outcomes, fostering trust, and enhancing the reputation of health institutions. In respiratory care settings, where patients often require ongoing follow-up and comprehensive management, measuring satisfaction helps identify gaps in service provision and provides guidance for continuous improvement.

Objectives: This study aimed to assess patient satisfaction within the Respirology Department at Georgetown Public Hospital Corporation (GPHC), to identify areas for improvement, and to emphasize the importance of patient satisfaction in enhancing departmental performance.

Methods: A mixed-method exploratory cross-sectional study was conducted among 133 patients attending the respiratory clinic at GPHC between July 1^st and July 15^th, 2023. A structured questionnaire was used to evaluate satisfaction across four domains: appointment process, waiting time, turnaround of laboratory and diagnostic results, staff attitude, and overall services provided. Data were recorded, cleaned, and analyzed using Microsoft Excel and SPSS software.

Results: Findings revealed a high overall patient satisfaction rate of 91.1%. Patients expressed satisfaction across all assessed domains, although specific areas requiring improvement were identified, particularly in reducing waiting times and enhancing service delivery efficiency.

Conclusions: The study highlights that while patient satisfaction levels are high, targeted modifications to existing processes could further elevate satisfaction rates to 99%. Ensuring patient satisfaction is essential for improving health outcomes, reducing litigation risks, and strengthening the hospital’s public image.

Keywords: Patient Satisfaction; Respiratory Clinic; Respirology Department; Georgetown Public Hospital; Health Care Quality; Cross-Sectional Study

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Citation

Citation: Bibi Waleema Bacchus-Ali and Saleem N Hamilah. “A Study on Patient Satisfaction with Healthcare at the Respirology Department at George- town Public Hospital Corporation". Acta Scientific Medical Sciences 10.6 (2026): 36-40.

Copyright

Copyright: © 2026 Bibi Waleema Bacchus-Ali and Saleem N Hamilah. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.