Abeer Ghawnni*, Nouf Alrushid, Ola Alabdullatif and Areej Alnughaimshi

Department of Emergency Medicine, King Faisal Specialist Hospital and Research Centre in Riyadh, Saudi Arabia

*Corresponding Author: Abeer Ghawnni, Department of Emergency Medicine, King Faisal Specialist Hospital and Research Centre in Riyadh, Saudi Arabia.

Received: June 27, 2023; Published: July 05, 2023

Abstract

Background: Patient satisfaction is a vital measure of the quality of care in the emergency department (ED). Furthermore, positive patient experiences are affected by efficient communication with healthcare providers, their empathetic nature, and effective pain management.

Aim: This study aimed to assess the patient’s satisfaction in the ED regarding pain management at King Faisal Specialist Hospital and Research Centre in Riyadh.

Methods: This observational cross-sectional study was conducted among patients who visited the ED for pain management reasons from January 2023 to May 2023. The data collection tool was self-structured and included questions assessing patients’ demographic characteristics and satisfaction with pain management practices in the ED using a 5-point Likert scale.

Results: The study included 201 patients who attended the ED throughout the study period and had the willingness to participate. The median (IQR) age was 40 (28) years. Most of the patients were females (59.8%), Saudi nationals (92%), and the most common educational level was a university degree or higher (47.3%). The most common pain location among patients was abdominal pain (20.8%), and the most common pain type was acute pain (55.7%). About two-thirds of patients (62.7%) received analgesics for pain control, and non-opioid analgesics were the most prescribed (35.1%). There was a significant correlation between the severity of pain before and after receiving the analgesic and patients' satisfaction with care quality (p-value= 0.18 and 0.001, respectively). Patients who agreed that the ED staff adequately assessed their pain, received the analgesic promptly, adequately responded to their pain, had good communication with ED nurses and physicians, received adequate information about their illness, had their pain taken seriously, and were satisfied with the treatment they received for pain. Those patients were significantly more likely to report high levels of satisfaction with their overall quality of care in the ED (P < 0.001 for all factors).

Conclusion: The results of this study suggest that most patients reported high levels of satisfaction with pain management practices in the ED. Most patients reported adequate pain assessment, satisfactory communication with healthcare providers, and satisfaction with their pain treatment. Conversely, a small percentage reported a negative opinion about the quality of care in the ED. Pain severity before and after receiving analgesics was associated with patients’ satisfaction with the care quality.

 Keywords: Pain; Emergency Department; Saudi Arabia

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Citation

Citation: Abeer Ghawnni., et al. “Assessment of the Patient’s Satisfaction Regarding Pain Management at the Emergency Department in King Faisal Specialist Hospital and Research Centre - Riyadh, Saudi Arabia”.Acta Scientific Medical Sciences 7.8 (2023): 33-41.

Copyright

Copyright: © 2023 Abeer Ghawnni., et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.