Abstract

  Non-standardization of services and lack of quality services with special operating procedures are main culprits for non-delivery of quality medical service which lead to less patient satisfaction leading to multiple patient – doctor relationship, legal and compensation cases. In this study we concentrated on the improvement of quality health and medical care services (QMS) using International Standard Organization (ISO) standards and application of total quality management (TQM) in health and medical care services so that a proper level of quality service may be assured(quality assurance) using bench marking with highest level in the field. Thereby patient satisfaction is also increased leading to lesser conflict and better earning of the healthcare system. This may thus save time and finance which can be utilized for further enhancement of medical and health services to upgrade to match best in the field and can be used as bench marking for other health care services.

Keywords: Quality Assurance; Standards; ISO; TQM; Medical; Neurosciences

References

1. Upadhyay PK and Tiwary G. “Concept of Quality services in Medical Science with special assurance to Super specialty surgical practice”. Medical Science41 (2014): 24-30
2. Tiwary G and Upadhyay PK. “Safe conduct of medical or surgical procedures including neurosurgical procedures and special operating procedures (SOP)”. Medical Science41 (2014): 31-36.
3. Upadhyay PK and Tiwary G. “Standard of operation theatres (OT)/Procedural rooms”. Medical Science41 (2014): 37-42.
4. P K Upadhyay., et al. “Quality assurance in neurosciences and suitable standards for Neurosurgical operation theatre and procedural rooms”. Clinical Neuroscience and Neurological Research International Journal 1 (2018): 180002.
5. Text Book of Quality assurance and Standards in Neuro and medical sciences: Dr P.K. Upadhyay, Tiwary G, Kritika, Kartikeya; Smash world, Canada (2019).
6. Text Book of Quality assurance and Standards in Neuro and medical sciences: Dr P.K. Upadhyay, Tiwary G, Kritika, Kartikeya; Smash world, Canada 2^nd edition (2020).
7. Text book of quality assurance and standards in Neurosurgery and surgical sciences: authors; Dr P K upadhyay, Dr G Tiwary (2020).
8. Using ISO 9001 Nin health care. ISO9001:2015 internal audits made easy and ISO9001:2015 explained.
9. Total quality management: a comprehensive strategy towards the Implementation of effective and efficient healthcare delivery system in Africa by john Ngosong, Morfaw (2006).

Citation

Citation: Upadhyay PK., et al. “Quality Medical Service for Quality Assurance in Neurosciences and Medical Sciences Using International Standard Organization, Quality Standards and Concepts of Total Quality management (TQM)". Acta Scientific Medical Sciences 4.12 (2020): 44-52.

Copyright

Copyright: © 2020 Upadhyay PK., et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.