Upadhyay PK1*, Tiwary G2 and Pant I3
1Head of Neurosurgery Department, Institute of Human Behaviour and Allied Sciences, Delhi, India
2Head of Pathology, House of Diagnostic (HOD), Delhi, India
3Assistant Professor Neuro-Pathology, Institute of Human Behaviour and Allied Sciences, Delhi, India
*Corresponding Author: Upadhyay PK, Head of Neurosurgery Department, Institute of Human Behaviour and Allied Sciences, Delhi, India.
Received: September 12, 2020; Published: November 19, 2020
Non-standardization of services and lack of quality services with special operating procedures are main culprits for non-delivery of quality medical service which lead to less patient satisfaction leading to multiple patient – doctor relationship, legal and compensation cases. In this study we concentrated on the improvement of quality health and medical care services (QMS) using International Standard Organization (ISO) standards and application of total quality management (TQM) in health and medical care services so that a proper level of quality service may be assured(quality assurance) using bench marking with highest level in the field. Thereby patient satisfaction is also increased leading to lesser conflict and better earning of the healthcare system. This may thus save time and finance which can be utilized for further enhancement of medical and health services to upgrade to match best in the field and can be used as bench marking for other health care services.
Keywords: Quality Assurance; Standards; ISO; TQM; Medical; Neurosciences
Citation: Upadhyay PK., et al. “Quality Medical Service for Quality Assurance in Neurosciences and Medical Sciences Using International Standard Organization, Quality Standards and Concepts of Total Quality management (TQM)". Acta Scientific Medical Sciences 4.12 (2020): 44-52.
Copyright: © 2020 Upadhyay PK., et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.