Acta Scientific Medical Sciences (ASMS)(ISSN: 2582-0931)

Research Article Volume 4 Issue 12

Quality Medical Service for Quality Assurance in Neurosciences and Medical Sciences Using International Standard Organization, Quality Standards and Concepts of Total Quality management (TQM)

Upadhyay PK1*, Tiwary G2 and Pant I3

1Head of Neurosurgery Department, Institute of Human Behaviour and Allied Sciences, Delhi, India
2Head of Pathology, House of Diagnostic (HOD), Delhi, India
3Assistant Professor Neuro-Pathology, Institute of Human Behaviour and Allied Sciences, Delhi, India

*Corresponding Author: Upadhyay PK, Head of Neurosurgery Department, Institute of Human Behaviour and Allied Sciences, Delhi, India.

Received: September 12, 2020; Published: November 19, 2020

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Abstract

  Non-standardization of services and lack of quality services with special operating procedures are main culprits for non-delivery of quality medical service which lead to less patient satisfaction leading to multiple patient – doctor relationship, legal and compensation cases. In this study we concentrated on the improvement of quality health and medical care services (QMS) using International Standard Organization (ISO) standards and application of total quality management (TQM) in health and medical care services so that a proper level of quality service may be assured(quality assurance) using bench marking with highest level in the field. Thereby patient satisfaction is also increased leading to lesser conflict and better earning of the healthcare system. This may thus save time and finance which can be utilized for further enhancement of medical and health services to upgrade to match best in the field and can be used as bench marking for other health care services.

Keywords: Quality Assurance; Standards; ISO; TQM; Medical; Neurosciences

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References

  1. Upadhyay PK and Tiwary G. “Concept of Quality services in Medical Science with special assurance to Super specialty surgical practice”. Medical Science41 (2014): 24-30
  2. Tiwary G and Upadhyay PK. “Safe conduct of medical or surgical procedures including neurosurgical procedures and special operating procedures (SOP)”. Medical Science41 (2014): 31-36.
  3. Upadhyay PK and Tiwary G. “Standard of operation theatres (OT)/Procedural rooms”. Medical Science41 (2014): 37-42.
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  6. Text Book of Quality assurance and Standards in Neuro and medical sciences: Dr P.K. Upadhyay, Tiwary G, Kritika, Kartikeya; Smash world, Canada 2nd edition (2020).
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Citation

Citation: Upadhyay PK., et al. “Quality Medical Service for Quality Assurance in Neurosciences and Medical Sciences Using International Standard Organization, Quality Standards and Concepts of Total Quality management (TQM)". Acta Scientific Medical Sciences 4.12 (2020): 44-52.




Metrics

Acceptance rate30%
Acceptance to publication20-30 days
Impact Factor0.851

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