Acta Scientific Computer Sciences

Research Article Volume 4 Issue 3

Toward a More Sustainable and Environmentally-Friendly Design Future: Applying Remote User Feedback Methods to Business Case and Commercial Product Development

Christopher R Wilkinson

University of Cambridge, United Kingdom

*Corresponding Author: Christopher R Wilkinson, University of Cambridge, United Kingdom.

Received: December 15, 2021; Published: February 24, 2022


Design approaches have often been accused of failing to engage with users within the design process, with user engagement seen as a high-cost activity in terms of time, logistics, and financial investment. This has the potential to compromise commercial opportunity and to adversely affect products user experience. Here, a participatory design approach is applied, remotely, to an ex- isting software product to identify the tangible benefits of adoption as reported by actual users. This acted as a valuable feed-back mechanism to help the developers understand how they could further improve their service offering and provided the opportunity to form a data-driven approach to business case development for those wishing to purchase the product. The highly transferable, sustainable, low cost, and high impact approach will enhance the user experience and commercial potential of products and services, while assisting those wishing to build stronger business cases for product manufacture and adoption. As such, it will be of interest to product manufacturers, designers, and researchers, alike.

Keywords: Socio-Technical System Design; Participatory Design; Product Design; Business Case Development; UX; User Participa- tion; Sustainable Innovation, User Feedback


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Citation: Christopher R Wilkinson. “Toward a More Sustainable and Environmentally-Friendly Design Future: Applying Remote User Feedback Methods to Business Case and Commercial Product Development”. Acta Scientific Computer Sciences 4.3 (2022): 25-36.


Copyright: © 2022 Christopher R Wilkinson. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.


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