Acta Scientific Pharmacology

Perspective Volume 3 Issue 6

Quality Health Care Versus Patient Satisfaction: A Perspective

Gurmeet Singh Sarla*

Senior Registrar, 159 General Hospital, India

*Corresponding Author: Gurmeet Singh Sarla, Senior Registrar, 159 General Hospital, India.

Received: May 23, 2022; Published: May 27, 2022


Quality health care is care that is needed and delivered in a manner that is competent, caring, cost-effective and timely. Patient satisfaction is a measure of the extent to which a patient is content with the health care which he received. The patient, the Physician and the Administrator, all have different perspectives of quality health care. The concept of patient satisfaction is expeditiously converting to customer's delight wherein the patient not only is cured of his ailments during the hospital stay but also is pleased with the amenities provided to him by the hospital and its staff during the stay which he fondly remembers after being discharged and longs to avail the services on some other occasion. The reputation of any health care facility is the dominant factor in determining patient’s preferences which in turn depends on their perceptions of the institution. A well ventilated, well lit room, noise free room which offers him privacy and a clean, safe and secure environment, clean linen, healthy and tasty dietary services are some of the patient’s expectations and unsaid demands which if met, improves the patient satisfaction significantly.

Keywords: Quality Health Care; Patient Satisfaction; Clientele Satisfaction


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Citation: Gurmeet Singh Sarla. “Quality Health Care Versus Patient Satisfaction: A Perspective". Acta Scientific Pharmacology 3.6 (2022): 03-05.


Copyright: © 2022 Gurmeet Singh Sarla. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.


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