Acta Scientific Pharmacology

Perspective Volume 3 Issue 6

Quality Health Care Versus Patient Satisfaction: A Perspective

Gurmeet Singh Sarla*

Senior Registrar, 159 General Hospital, India

*Corresponding Author: Gurmeet Singh Sarla, Senior Registrar, 159 General Hospital, India.

Received: May 23, 2022; Published: May 27, 2022

Abstract

Quality health care is care that is needed and delivered in a manner that is competent, caring, cost-effective and timely. Patient satisfaction is a measure of the extent to which a patient is content with the health care which he received. The patient, the Physician and the Administrator, all have different perspectives of quality health care. The concept of patient satisfaction is expeditiously converting to customer's delight wherein the patient not only is cured of his ailments during the hospital stay but also is pleased with the amenities provided to him by the hospital and its staff during the stay which he fondly remembers after being discharged and longs to avail the services on some other occasion. The reputation of any health care facility is the dominant factor in determining patient’s preferences which in turn depends on their perceptions of the institution. A well ventilated, well lit room, noise free room which offers him privacy and a clean, safe and secure environment, clean linen, healthy and tasty dietary services are some of the patient’s expectations and unsaid demands which if met, improves the patient satisfaction significantly.

Keywords: Quality Health Care; Patient Satisfaction; Clientele Satisfaction

References

  1. Gurmeet Singh Sarla. “Physicians Versus Administrators: A Perspective”. Journal of Complementary Medicine and Alternative Healthcare3 (2019): 555763.
  2. Institute of Medicine. “Crossing the quality chasm: a new health system for the 21st century”. Washington DC: National Academy Press (2001).
  3. Arrow KJ. “Uncertainty and the welfare economics of medical care”. American Economic Review5 (1963): 941-973.
  4. Gurmeet S S. “Is a Physician Armed with Soft Skills More Successful?” International journal of Pulmonary and Respiratory Sciences 1 (2019): 555626.
  5. Karaca Anita and Zehra Durna. “Patient satisfaction with the quality of nursing care”. Nursing Open2 (2019): 535-545.
  6. Alfred M., et al. “Effectiveness of culturally focused interventions in increasing the satisfaction of hospitalized Asian patients: a systematic review”. JBI Database of Systematic Reviews and Implementation Reports 8 (2016): 219-256.

Citation

Citation: Gurmeet Singh Sarla. “Quality Health Care Versus Patient Satisfaction: A Perspective". Acta Scientific Pharmacology 3.6 (2022): 03-05.

Copyright

Copyright: © 2022 Gurmeet Singh Sarla. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.




Metrics

Acceptance rate36%
Acceptance to publication20-30 days

Indexed In


News and Events


  • Certification for Review
    Acta Scientific certifies the Editors/reviewers for their review done towards the assigned articles of the respective journals.
  • Submission Timeline for Upcoming Issue
    The last date for submission of articles for regular Issues is May 30, 2024.
  • Publication Certificate
    Authors will be issued a "Publication Certificate" as a mark of appreciation for publishing their work.
  • Best Article of the Issue
    The Editors will elect one Best Article after each issue release. The authors of this article will be provided with a certificate of "Best Article of the Issue"
  • Welcoming Article Submission
    Acta Scientific delightfully welcomes active researchers for submission of articles towards the upcoming issue of respective journals.

Contact US