Development of Scenario-based Online Training Flatform For Laboratory Quality Management System
Diep The Tai1,3*, Do Thi Huong2,3 and Nguyen Thuy Ha2,3
1Pasteur Institute of Ho Chi Minh City, VietNam
2Quality Control Centre for Medical Laboratory, Ha Noi, VietNam
3NCG Groups, VietNam
*Corresponding Author: Diep The Tai, Pasteur Institute of Ho Chi Minh City and NCG Groups, VietNam.
March 23, 2022; Published: April 12, 2022
Aim: This study aimed to describe the way to develop and perform a scenario-based online training method and assess its effectiveness to medical staff in laboratories in Vietnam.
Background: A laboratory quality management system (LQMS) is a tool that ensures the service quality of laboratories, and it, therefore, contributes to patient safety. The training is a key factor to improve the perceptions and behavior of laboratory staff to maintain and ameliorate the LQMS.
Design: This study blended self-learning through scenario-based training methods and solving a problem-based meeting online.
Methods: Based on the format of the “3C” (Challenge, Choice, Consequence) model, the question of each 12 Quality System Essential (QSEs) was created on Microsoft forms as an exchanged format between participants and lecturers that sent to participants every week. After two weeks, the meeting online was held to discuss the concept of QSEs from previous lessons and any related problems in more detail through Microsoft teams. Consequently, participants scored each QSE lesson according to how interesting it was/they found it using a Likert scale. They also assessed their perception of their progress in understanding how to use LQMS. In addition, selecting the continual improvement of participants was considered a plus indicator of the success of the methods.
Results: The 490 participants scored 4.0/5.0 for the whole course. At the first stage - before entering the course, the perception of participants was 45.95% of level 1, 38.2% of level 2, 14.2% of level 3, 1.35% of level 4, and 0% of level 5. Then, these ratios changed spectacularly to 0% of level 1; 12.4% of level 2; 46.8% of level 3; 40.15% of level 4 and 0.7% of level 5. The priority of continual improvement focused on process control (25.88%), documents and records (23.68%), facility and safety (12.72%). The total time for completing the mandatory component varied from 29 mins to 73 mins. This method enhanced the confidence and knowledge of staff about the QSEs and understandably chose the priority nonconformities to solve after joining the course.
Conclusion: Most of these participants reshaped their knowledge and showed a positive response to the course. This online training fits both to outbreak situation, limitation of sources for the education, and is available for directly applying the lesson in their routine work.
Keywords: Scenario-based; LQMS; Online Training; ISO Standard; Laboratory
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