Abstract

  Communication is an important paradigm in primary care settings that influences collaboration among the healthcare provider and the patient experience. The primary healthcare setting where this quality improvement project was implemented is experiencing communication-related challenges such as lack of consistent protocol and unclear roles and responsibilities, which has adversely affected patient outcomes. The project involves the implementation of the Acknowledge, Introduce, Duration, Explanation, and Thank You (AIDET) framework in the project setting, with the aim of improving communication and patient satisfaction. The quality improvement project involves different stakeholders including healthcare providers and medical staff members in the primary care setting. A sample of 48 patients was used for collection of data on patient satisfaction. A pre-test and post-test CAHPS survey was administered among patients. Data analysis occurred using descriptive and inferential statistics to establish the impact of AIDET framework on provider-patient communication and patient satisfaction. Ethical considerations such as participant confidentiality remained during the data collection process.

Keywords: Communication Challenges; AIDET Framework; Provider-Patient Communication; Patient Satisfaction

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Citation

Citation: Valessa Joseph. “Incorporating Acknowledge, Introduce, Duration, Explanation, and Thank You (AIDET) Framework and Patient Satisfaction in the Primary Care Setting". Acta Scientific Medical Sciences 4.1 (2020): 96-101.

Copyright

Copyright: © 2020 Valessa Joseph. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.